It’s all in the family (and neighborhood, too!)
Emily was more than pleased with results of a big project Legacy Builders Group completed on her home: a very large-scale, two-story addition and renovation. But her satisfaction does not stop there. Legacy Builders Group also completed projects for her parents and several friends and neighbors. She is excited to say, “I am confident in the fact that I can speak for all these people in saying that we have all been very pleased with Legacy Builders Group. They not only provide quality work, they are extremely organized and timely. And, most importantly, they demonstrate honesty, character and integrity throughout the project….and we were right on budget!”
Emily’s two-story project began by her working with Bill on the initial design and planning phase. A Certified Graduate Remodeler, Bill developed a timeline for Emily’s project, which let everyone know what to expect and when to expect it. Bill brought each subcontractor through the project space before work began to provide a realistic idea of the actual cost for each area of expertise. After providing Emily with a detailed selection list of allowances, she said, “It is often said to expect the cost to be significantly higher than the bid. However, I believe Bill does such a thorough job up front that the bid was very realistic, and we were able to stay right on budget.”
And a happy Thanksgiving it was! The day before Thanksgiving, Kevin, who coordinated the contractors, relayed the unexpected news that support beams had water and termite damage that had accrued over the past 50 years. What could have been a miserable holiday turned out to be full of thanks because within hours Legacy Builders Group oversaw the entire issue of removing a basement wall and putting new support beams in place.
Thrilled with the level of customer service from Legacy Builders Group, Emily also discussed the projects they completed for her friends and family. She said, “Across the board, every single one is happy not only with the outcome but with the entire process. This is truly exceptional.”
Although her project reached completion in the holiday season, Emily felt completely at ease and never worried about any portion of the renovations being rushed. “I truly felt at all times that they genuinely had my best interest in mind. They take pride in their work and will do whatever it takes to make any situation right. I never, ever felt as though they were just trying to get it done.”
Emily concluded, “We were done right on time, and Legacy Builders Group was there on the final day of the project to help us move all of our furniture back in the house. Considering it was the week before Christmas, we were so grateful!”